Tips to Troubleshooting the STB

Who do we call to escalate issues?
Call CipherTV technical support team at 604-288-1616 (toll free 1-888-851-8858) or email

How to calibrate your R35 remote controller
To calibrate or re-pair your R35 remote controller is simple. Place the remote on a flat surface and press the OK & Back button until the green LED flashes fast and go to slow flash then the calibration and pairing are completed.

How to turn on troubleshooting information on a user’s account:
Go to settings, and then choose Display Technical Information. See screenshots below.